hank you for choosing Ostwal Digital for your digital marketing needs. We strive to provide high-quality services and products to all our clients. However, we understand that there may be situations where you need to return or exchange a service. Please read our return policy carefully to understand your options.
Refund Policy
Services
We offer a 15 days money-back guarantee on our services. If you are not satisfied with the results or have a change in requirements within this period, you may request a refund. Please note that refunds are processed based on the unused portion of the service.
To request a refund, please contact our customer support team at [email protected] with your order details and the reason for the refund. Our team will review your request and initiate the refund process if applicable.
Products
We do not offer refunds on products purchased from Ostwal Digital unless the product is defective or damaged upon receipt. If you receive a defective or damaged product, please contact us within [number of days] of receiving the product with photos and a description of the issue. We will assess the situation and provide further instructions on how to proceed.
Exchange Policy
We understand that your needs may change after purchasing a service from us. If you require an exchange for a different service or package, please contact us at [email protected] within [number of days] of your purchase. Our team will review your request and assist you with the exchange process.
Contact Us
If you have any questions about our return policy or need further assistance, please contact us at [email protected]. Our customer support team is available to help you with any queries you may have.
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